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When your shipment arrives, you will be responsible for removing the pallets from the truck using a forklift or pallet jack unless Liftgate Delivery or White Glove Service were requested at the time of order. Liftgate Service includes unloading the palletized furniture from the truck to your driveway, parking lot, or street. If you purchased Inside Delivery, please note that this is a threshold service. The carrier will bring the palletized boxes into the building or garage, provided you have a doorway large enough to accommodate the pallet and a flat path for entry. You will be responsible for moving the shipment to its end location. If you do not have a loading dock or forklift available to unload, Lift Gate Service will also be required for this kind of delivery. If you require additional help moving your items within your building, please email or call us and we can get a custom quote put together for your area. White glove service is an available option during checkout, but additional fees may be required to complete this kind of delivery depending on your location. White Glove Service include removing the boxes from the pallet and taking them to the room of your choice. This is not an assembly service. If boxes need to be moved to a floor other than the ground level, a freight elevator is required. After you place your order, you will receive a link to this page with your order confirmation, Sales Receipt, and again in your tracking email. You will also receive a Delivery Checklist to print out and have on hand when receiving your shipment in a separate email 2 to 3 days after your purchase. Step 1Unload and Collect PaperworkYou will get two documents:
Step 2Visually Inspect all Pallets and Cartons
Step 3Sign The Paperwork
Step 4
Prior to installation all boxes and packages must be inspected internally for damages. In the event of damage or defective items: DO NOT THROW AWAY THE CARTON OR PACKING MATERIALS AND DO NOT ASSEMBLE THE PRODUCT. Do not throw away cartons or packing materials until instructed to do so by Madison Liquidators. Your claim will be denied if you discard packaging material or begin assembly of any damaged products.
If no damage is noted at the time of delivery, the Carrier will require photos of the packaging to file a concealed damage claim. If there is a manufacturer defect, the manufacturer will require images of the packaging including the stickers that identify the production sku. Contacting Madison Liquidators and filing a claim If there is external damage or shortage you must contact Madison Liquidators within 48 hours of delivery receipt. Your claim will be denied if external damage or shortages are reported after 48 hours. When filing a claim, the following information is required:
To start the Claim process please contact Madison Liquidators by phone at (888) 831-1012 or email Support@madisonliquidators.com. Once the claim is submitted, our claims team will review as quickly as possible. They will either reach out to you with a resolution or may request additional information. When all necessary information is provided, our team can typically resolve your claim within 24 hours. If our team reaches out to you to request more information, we need to receive a response within 72 hours (3 business days) to keep your claim open. If we do not receive a response within 72 hours (3 business days), your claim will be denied and closed. Damaged merchandise must be held in the original packaging with all original packing material at the location the product was delivered to until the claim is resolved. Disposal of the damaged product or packaging voids the claim. |
